I am trying to configure Network Printers on our Crystal Server (BOE: Business Objects Enterprise 14.1.0).
I am configuring the Network Printers via Central Management Console.
CMC - Applications - Crystal Reports Configuration - Printer List.
There are 2 fields needed for each printer:
Printer Name
Printer Connection
My assumption was that the Printer Name field would be for a descriptive name for the users to see and the Printer Connection would be the UNC ServerName\PrinterName so Crystal can communicate with the printer.
I initially entered a short descriptive name in the Printer Name field and the UNC name (ServerName\PrinterName) in the Printer Connection field. When I tried to schedule and print a report to the printer I configured, it failed. Next, I put the UNC name in the Printer Name field and this fixed it - (printing succeeded). Next, I tried entering the short descriptive name into the Printer Connection field, but printing failed again. I also tried entering just the PrinterName part of the UNC in the Printer Name field, but this also resulted in a printing failure.
So it seems that both of these fields need the UNC name. Seems a bit redundant. The dropdown box to Specify Printer when setting up a schedule instance has a limited width and now the users cannot differentiate between similar named printers because the ServerName\PrinterName is truncated in the dropdown.
Perhaps I am missing something.
Does anyone know what the difference between the 2 Printer fields (Printer Name, Printer Connection ) is?
Thanks.
Edited by statey603 - 06 Nov 2013 at 3:57am