Joined: 18 Oct 2011
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Posts: 2
Topic: Numara Track-It 8.5 Custom Report Posted: 18 Oct 2011 at 4:30pm
We use Numara Track-It 8.5 for our Help Desk ticket tracking. Track-It has Crystal Reports built into it.
I have a new report that I want to add to the list of included reports. I've followed the instructions given by Track-It, only I get an error when I try to run the new report.
Running the report from Crystal is fine, just not from within Track-It.
Joined: 18 Oct 2011
Online Status: Offline
Posts: 2
Posted: 19 Oct 2011 at 8:34am
Thanks. We opted out of our Service Contract because of $$, so contacting them isn't an option.
I've tried a Track-It forum, but it doesn't seem to have a moderator - no reply since last week!!
Can you recommend any forums?
One more question - I've added reports in the past and they work just fine. It's just lately that I've been tasked for additional reports, and can't seem to add them to Track-It. Does it seem plausible that the app has broken in the time since I last added a custom report?
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