Well,
I do have the RT Reset On change of group selected. My group is a date. I am listing my total CaseID hours for the day and not for the CaseID. I can have multiple CaseIDs for the day. My test of your suggestion listed the day total equal to the last CaseID listed.
To clarify my problem a little:
My CaseID has a status, and the status can be Open, Closed, or Perpetual. In the case of perpetual, the CaseID total hours can get quite large and meaningless to the reader.
I always want to see the CaseID on the report.
I have added a prompt to the report to include or exclude CaseID total hours when the CaseID status is perpetual.
I have put a bullet into RT Evaluate Use a formula and the formula is:
if {CallLog.CallStatus} = "Perpetual" and {?Include Perpetual Hours} = "No" then
false
else
true
This works to exclude the CaseID total hours from the report.
My problem happens when I want to include all CaseID total hours, and I have a CaseID with multiple journal entries. Now my formula doesn't help.
And now thinking about it, if I have a CaseID with a status of Open and multiple journals, it would always be totalling too much as well...
So,
How can I make the report roll totals when the CaseID changes and not when the CaseID status is perpetual and I want to exclude perpetual hours?
Thanks
Edited by RichIcicle - 04 May 2011 at 1:36pm