Being a complete novice, I hope I'm raising this topic in the correct area of the forum.

 

I am having issues upgrading from:

 

BObj Crystal Reports XI Standard version 11.0.0.128227

and

Crystal Reports Viewer version 12.2.202.566

To

BObj Crystal Reports Professional version XI

 

OS is Win2003 Server SP2

 

I have tries to upgrade via RDP and terminal session.

I have tried to upgrade with media CD and ISO

 

However it always files with below errors in log.

 

=== Logging started: 21/12/2010  14:05:55 ===
Action 14:05:55: INSTALL.
Action start 14:05:55: INSTALL.
Action 14:05:55: DetectInstalledSoftware.
Action start 14:05:55: DetectInstalledSoftware.
21/12/2010, 14:05:56: CheckJavaSDKVersion: Java SDK detected
21/12/2010, 14:05:56: CheckJavaSDKVersion: Detected Java SDK Version: 1.6.0
21/12/2010, 14:05:56: CheckJavaSDKVersion: JDK 1.6.0.23 meets version requirements
21/12/2010, 14:05:56: CheckJavaSDKVersion: JDK found at C:\Program Files\Java\jdk1.6.0_23\
Action ended 14:05:56: DetectInstalledSoftware. Return value 3.
Action 14:05:56: Fatal_Error.
Action start 14:05:56: Fatal_Error.

 

Therefore I have 2 Questions.

 

1. If I am upgrading as in the manner I have reported do I run the msi file from disc 2 or the setup.exe from disc 1?

2. Does anyone have clear concise instructions to perform this upgrade, (I do not want a 300 page BObj but concise human friendly steps - which I unfortunately find hard to find...

 

Thanks for all your help in replying to this thread.

 

Steve

Steve