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rhart36
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Quote rhart36 Replybullet Topic: Help calculating time difference with records
     Posted: 11 Nov 2015 at 7:22am
I need help calculating the time difference between two records based on a 3rd field value.   For instance, I need to calculate the time difference in the below table when the status equals WAPPR and COMP.   Please note these are different rows within a table. I will also need calculate the time difference between other Status changes.

Table:
WONUM     STATUS     CHANGEDATE
TKT9904     COMP     10/16/2014 7:59
TKT9904     REVIEW     10/16/2014 7:59
TKT9904     APPR     10/14/2014 9:31
TKT9904     WAPPR     10/13/2014 11:19
TKT9904     INPRG     10/15/2014 8:01
TKT9904     AUTH     10/13/2014 12:16
TKT9904     SCHED     10/13/2014 12:16
TKT9904     AUTH     10/13/2014 12:17
TKT9904     ASSESS     10/13/2014 11:39

Any Assistance would be greatly appreciated!!
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rhart36
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Quote rhart36 Replybullet Posted: 16 Nov 2015 at 2:25am
any help would be greatly appreciated
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DBlank
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Quote DBlank Replybullet Posted: 16 Nov 2015 at 3:04am
do you need to do additional work with the various results or just display them in the group header or footer?
Can you write or use a stored procedure to get this data?
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rhart36
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Quote rhart36 Replybullet Posted: 16 Nov 2015 at 3:12am
Basically I'm trying to calculate total time tickets were opened and then the time difference as the ticket moves through each of the status'.

I haven't used SQL stored procedures in Crystal.

BTW - Thanks for you quick response.
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Quote DBlank Replybullet Posted: 16 Nov 2015 at 3:26am
Some options:
1. if you can sort them in a row sequence that allows you to do calculations off next() or previous() that would be one way.
e.g. datediff('n',table.changedate,next(table.changedate))
2.You can use several formula to get the status value at a group level per status type then do group calculations from those. This assumes you are grouping on WONUM
e.g.
@compdate as: if status = 'COMP' then changedate ELSE '1/1/1900'
group result: max(@compdate,wonum)
repeat for the different types
you can now use these in another formula
datediff('n',max(@compdate,wonum),max(@wapprdate,wonum))
3. use a command or stored proc to get the data in a more friendly column format
-1 option is to use pivot on the various dates
-another option is to join the table to itself and have conditions on the join.

if you need to do additional report summaries on the results the stored proc or command are your best options. You cannot really do more calculations on next/previous results or the group results.
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rhart36
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Quote rhart36 Replybullet Posted: 16 Nov 2015 at 3:34am
thanks, I'll give this a try.   I'm thinking the stored procedure is the way to go, just need to figure out the syntax.
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