Technical Questions
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kimt
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Quote kimt Replybullet Topic: install cr9
     Posted: 26 Aug 2012 at 3:31am
Have eliminated cr9 and cr2008 from my system. Tried to re-install cr9 and keep getting this message:
 
 
How to resolve?
 
Thanks.
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hilfy
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Quote hilfy Replybullet Posted: 27 Aug 2012 at 5:09am
Make sure that you have uninstalled any Crystal service packs.
 
-Dell
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kimt
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Quote kimt Replybullet Posted: 27 Aug 2012 at 10:00am
If these files are not in Programs and Features where would they be to delete them? And of course they are not under all programs on the start menu under neither crystal reports nor business objects.
And CR XI R2 should not be in the way, should it?
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Quote hilfy Replybullet Posted: 28 Aug 2012 at 3:20am
You said nothing about CR XI R2 - you said CR 9 and CR 2008.  First I would make sure that all of the folders containing anything Crystal under C:\Program Files are deleted.  Make note of what the folder names are, though.
 
If just deleting the files/folders does not solve the problem, you'll have to do some manual registry cleanup.  Run regedit and search for the folders that you deleted.  Delete any keys that have values containing the path to those folders or that have "Crystal" in the name.
 
-Dell
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