I'm woke up one day about 12 years ago and someone had pinned a medal on my shirt that said "Crystal Reports Expert" and since then I've had to live up to that title within my company and with our customers. Last week I got a call from a customer who has developed her own Cross Tab Crystal Report in Crystal 11 and, according to their marketing initiative they've placed a 3/4" blue stripe (rectangular drawing object) down the left side of the page. It looks kind of like a gutter on the page and all the data is shifted to the right edge. Since it is a Cross Tab, the report is wider than 1 page so she checked the option on the drawing object to "Repeat on horizontal pages". When she runs the report it runs fine and the stripe prints on all pages, horizontal and vertical. When one of her users prints the report it only prints on the vertical pages but not on the ones that would spread out to the right (i.e. the report is 3 pages wide so the stripe prints on page 1, then page 4, then page 7, etc. for them).

She sent it to me asked me to check it out and it runs fine on my machine but when I asked one of my co-workers to run the report it prints only on the vertical pages, not the horizontal ones. The only common denominator between me and my customer is that we both have Crystal 11 on our machines and our respective co-workers do not! This seems really strange to me so I told her I'd post something out here and see if anyone else had experienced anything like this.

Thanks,

Mike

This report will be accessed through the program that we develop and sell. The user has access to a reports window and can choose the report they want to print along with various options. The weird thing about this is, my customer and her co-worker are printing to the same network printer. The report is stored on the network so it's not a matter of 2 different files or anything like that. And as a matter of fact, she sent me 2 PDFs of the report; one being from her machine and the other from the co-workers machine and each was different. Her big concern is that things will print differently when she sends the report out to other corporate offices but she can't even get the same report to print the same from 2 different machines WITHIN her office...

Just another Crystal QUIRK??

The report is set to "No Printer".. Still does the same thing.  It's like the information in the report is being "downgraded" to a lower version where perhaps the funtion to "repeat on Horiztonal pages" wasn't an option. Is there an add-on or viewer/patch that could be installed on the users machines that don't actullay have Crystal XI on their machine.