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qtz1906
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Quote qtz1906 Replybullet Topic: Crystal 2008
     Posted: 23 Aug 2011 at 6:37am
I am getting the following message when trying to run a report in Crystal 2008.
 
"failed to retrieve data from the database. details: HY000:[cache ODBC][State : S1000][Native Code 10054][C:\Program Files\Business Objects\Business Objects Enterprise 12.0\win32_x86\crw3] Socket: connection reset by peer (due to timeout or reboot)[Database vendor Code 10054]
 
some reports are able to run and others get the message above.
 
Any suggestions?
 
 
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hilfy
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Quote hilfy Replybullet Posted: 23 Aug 2011 at 11:10am
What type of database connection are you using?  What type of database are you connecting to?  Do the reports that are failing take a long time to run?
 
-Dell
Proviti, Data & Analytics Practice
www.protiviti.com/US-en/data-management-advanced-analytics
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qtz1906
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Quote qtz1906 Replybullet Posted: 23 Aug 2011 at 11:22am
ODBC connection
cache database
Reports that fail, fail quick!
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hilfy
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Quote hilfy Replybullet Posted: 24 Aug 2011 at 8:05am
I haven't ever worked with a cache database, but I would check the following in the reports that aren't working:
 
1.  Make sure they're pointing to the same datasource location as the reports that work.
 
2.  Validate that the query that Crystal is running works in the database in a tool outside of Crystal.
 
-Dell
Proviti, Data & Analytics Practice
www.protiviti.com/US-en/data-management-advanced-analytics
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qtz1906
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Quote qtz1906 Replybullet Posted: 24 Aug 2011 at 12:32pm
ok thanks
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