Having a bit of trouble with crystal reports and the crystal reports viewer.

First off we have our own Point of Sale software which uses crystal reports for all our invoices, estimates, stock / sales reporting etc (about 180 in total).
This includes different sizes for receipt, labels and of course A4.

The problem has been happening randomly and i cant think what can be causing it.

Basically after printing an invoice (at random, it dosent happen every time) the page whether coming out of a receipt or a4 printer will cut to about 1/3. After it does this we can go into the crystal reports viewer and it will only show 1/3 of the page, obviously if we try print another invoice or any other report it will do the same. Finally to resolve we have to close our program down and start up again and it will be fine until it happens again.

Things ive tried:

Changing page size on the reports and in the printer settings.

Different printers and drivers.

Had the devolpers to look at the code.



I should mention also that "No Printer" is selected for all of the reports.

Im thinking maybe some of the infomation being sent to the report can trigger something to change the page size?

Also strange that it goes to 1/3 of a4 and its only vertically aswell.


Sorry if this is abit hard to understand but any help would be appriciated


EDIT:
Ive also had it do the same thing in crystal reports while editing the report FYI


Edited by evopos - 17 Jun 2010 at 6:10am

thanks for the reply.

our whole problem is that we cant replicate the error,  im thinking that something in the infomation eg. part no, desc, address thats getting sent to the report is maybe triggering something to change the size.

Ill keep trying to reproduce.