Joined: 31 May 2009
Location: United Kingdom
Online Status: Offline
Posts: 21
Topic: Formula help required Posted: 24 Jan 2010 at 5:40am
Hi everyone, I need a little help with a formula for a report that I have which shows telephone calls in 30 minute intervals. The basic report has been setup and the reports shows telephone calls made to an extension during a specified date range, example output is below:
Time
OFF
ABD
ANS
01/04/200808:00:00
4
3
1
01/04/200808:30:00
1
1
01/04/200809:00:00
5
5
01/04/200809:30:00
72
63
9
01/04/200810:00:00
23
19
4
If I enter the date range of 2009-01-01 08:00:00 to 2009-01-31 18:00:00 all calls for the month during a 24/7 period are displayed.
I would like to show calls between only 08:00 and 18:00 only so need help with a formla for this.
Also, if there are no calls the line is surpessed. I would prefer if a 0 was displayed instead of surpessing the line. I guess this will require a second formula.
If anyone can help it would be greatly appreciated. The name of the field for Time is called CallTime and the name for OFF is called TotalIncoming.
Joined: 31 May 2009
Location: United Kingdom
Online Status: Offline
Posts: 21
Posted: 24 Jan 2010 at 7:01am
I have been trying to limit the data using select expert and am able to select the times required for one day using 'is between' criterea, the below formula is: {SJBSP_IncomingAbandonedCalls30;1.calltime} in DateTime (2009, 01, 05, 08, 00, 00) to DateTime (2009, 01, 05, 17, 30, 00)
Is there a way I can enter wild cards for the date? I have tried (*, *, *, 08, 08, 00) and (%%%%, %%, %%, 08, 08, 00) and these do not work.
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