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hegazy
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Quote hegazy Replybullet Topic: Confused on Averages
     Posted: 04 Jan 2010 at 10:17am
I'm confused on figuring out averages for dates. I need to find the average # of days a ticket has been opened for the month.

Currently the report is setup per week.

I am using 2 tables
{table.ResolvedDateTime} & {table.CreatedDateTime}

I am currently doing this:

{table.ResolvedDateTime}-{table.CreatedDateTime} to get the # of days from when the ticket has been opened to its resolved state.
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kevlray
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Quote kevlray Replybullet Posted: 04 Jan 2010 at 11:13am
Then you need to add up all of your date differences and divide by the number of tickets, thus giving you an average.
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