Hi Chloe,
I am a little confused as to why you wanted to keep all the rows but you are grouping on the Date. You stated you did not want to remove records because you wanted to count or sum items. The grouping on the date will impact this unless it is at the report footer level.
Regardless here is what you can do,
Replace the date field with a formula field and group on the formula instead of the original date field, this will then group your A and Dates as distinct grouped items and everything as as one group (a blank date).
Date repalcement formula:
if (letter_type)='A' then (Date_letter_sent)
Once you have your group on this formula a BLANK will be your first group. You can suppress it by clicking on the section expert, selecting the group level that it is on and clciking on the "Suppress Blank Section" as TRUE.
THis will only suppress the Header row, not any details. If you need them to be suppressed you can donditioanlly suppress them as well suing other formula.
Hope this helps.
Edited by DBlank - 30 Jan 2009 at 9:33am