Yes, you should ask about the service packs and fix packs. There have been issues with a couple of them that might contribute to your problem.
Some other things you can do to try to determine where the problem is:
- Cancel the current recurring schedule and schedule it again.
- Publish a new copy of the rpt file you My Favorites. Schedule it to XLS and see if this one takes a long time to open.
- Schedule an instance as Crystal. Open the successful instance to determine whether it's taking a long time to open.
-Dell
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