Error when date is clicked on pop-up calendar
Printed From: Crystal Reports Book — Forum Name: Technical Questions
Posted By: patb — 18 Apr 2008 at 6:07am
Getting a runtime error when a date is clicked on a pop-up calendar.
The report has a date parameter so it prompts the user to enter a date. We can type in a date value (in the format YYYY-MM-DD) and the report will run fine, but if we use the pop-up calendar, as soon as a date is clicked, this error shows up:
a runtime error has occurred. do you wish to debug?
line: 636
Error: Unexpected call to method or property access.
This is happening on multiple Win XP machines and all have Crystal Reports XI.
I found KBase Article ID:2184555 pertaining to this issue (in the CR KB):
Article refers to: BusinessObjects Enterprise XI
Symptom
When running an on-demand Crystal report with a date prompt then clicking the pop-up calendar and selecting a date, no date is entered in the value field and the following error message appears:
"Unexpected call to method or property access "
Cause
This is a known issue and has been assigned Track ID # 813332.
Resolution
To work around this issue, either:
1. Close the pop-up calendar.
2. Immediately reopen the calendar.
3. Select the date(s) then click OK to run the report.
-OR-
Enter the dates manually in YYYY-MM-DD format.
------------------------
Unfortunately, this is an unnaceptable solution. Does anyone know of a real resolution?
Is it me, or is Crystal support horrible?
Posted By: patb — 18 Apr 2008 at 10:20am
I was able to resolve this issue by replacing the following two files (below) with the ones provided in the promptengine_calendar.zip (available from Crystal Reports Development Department). Otherwise, you can email me if you need it, or if there is a place in this forum where I can upload it, just let me know.
C:\Program Files\Business Objects\Common\3.5\bin\prompt.dll
C:\Program Files\Business Objects\Common\3.5\crystalreportviewers115\prompting\js\promptengine_calendar.js
Crystal Reports developers are going to update the KB article to reflect this patch, but it may take a month or two before it is posted.
So, the pop-up calendar runtime issue is resolved now.
Posted By: diego_s_chagas — 3 Apr 2009 at 9:32am
patb, can you send me this zip file?
tks
Posted By: ho1man — 9 Apr 2009 at 8:03am
Hi;
Is there any chance you could send me the zip file or the two files. I have installed the business objects for 12 and I'm still sporadically getting the issue.
Thanks
Edited by ho1man - 09 Apr 2009 at 8:04am
Posted By: patb — 9 Apr 2009 at 10:28am
I just sent the file to you.
Good luck!
Posted By: kosmyk — 16 Apr 2009 at 12:07am
Patb, can you send me this zip file too? Thanks Kosmyk kosmyk@poczta.onet.pl
Edited by kosmyk - 16 Apr 2009 at 12:10am
Posted By: patb — 16 Apr 2009 at 5:35am
Just sent it.
Posted By: kosmyk — 17 Apr 2009 at 5:59am
Patb, sorry but I didn't receive email from you  Could you send again to my another email: kosmyk99@gmail.com? Best regards Kosmyk
Posted By: Enrico — 21 Apr 2009 at 1:16am
Please send me the files:
Thanks
Posted By: patb — 21 Apr 2009 at 5:33am
Just sent the file to Enrico and Kosmyk.
Posted By: patb — 21 Apr 2009 at 5:43am
I'm curious. Did anyone check the Business Objects website for this prompt engine calendar patch? Because the last time I spoke with their support, they said that they would make the patch available there.
Posted By: debmac — 26 Apr 2009 at 5:56pm
Hi there patb, I'm a new Crystal reports user (2008v) and am writing a report which propts the user for a date range, and like you would like to use the calendar. I have created a dynamic parameter value, but can users get a list of all dates from the table i used under value, and cant even type the date, let alone choose from a calendar. the report also contains two sub-repots which need to use the same date range. How could i set that up? your help is much appreciated. Deb
Edited by debmac - 26 Apr 2009 at 5:57pm
Posted By: tarikuma — 2 May 2009 at 7:58pm
Hi patb,
Please can you send me this zip file?
Thank you very much!!!
Posted By: tarikuma — 2 May 2009 at 8:03pm
BTW, if you send me the file I'll put it in my ftp so you can create a link for future requests.
Regards,
Takashi
Posted By: gremy — 4 May 2009 at 6:50am
I am coming into this a bit late, but would you mind sending the files to me as well. ccgrem@yahoo.com Thanks.
Posted By: MeMeY — 8 Jun 2009 at 2:31am
Hi, can you please send me the zip file? Edited by MeMeY - 20 Mar 2010 at 4:35pm
Posted By: j_ellemore — 10 Jun 2009 at 10:30am
Hi, please can you send me the zip file also: j_ellemore@hotmail.com.
I wonder wht SAP don't publish this on their site, I have been trying to figure this out for two weeks.
Posted By: koya — 1 Jul 2009 at 9:22am
Hi Could you please send me the files? I appreciate it so much. beln123@yahoo.fr Thanks.
Posted By: koya — 1 Jul 2009 at 11:03am
Hi Could you please send me the files? I appreciate it a lot. <a href='mailto:beln123@yahoo.fr' Thanks< id="WebWizRTE" ="http://www.crystalresbook.com/Forum/RTE_.asp?mode=reply&POID=18476&ID=834" style="border: 1px solid rgb(165, 172, 178);" onload="initialiseWebWizRTE();" width="490" height="250">
Posted By: koya — 1 Jul 2009 at 11:07am
Hi could you please send me the zip? my email is: beln123@yahoo.frThanks.
Posted By: DoryL — 9 Jul 2009 at 1:05pm
Hi PatB,
could you please send me the promptengine_calendar.zip file you mentioned in your answer.
dory.lawrenson@varian.com
thanks! Dory
Posted By: adekie — 9 Jul 2009 at 3:31pm
hi patb, could send me the zip file to aldoadekie@yahoo.com pls. thanks.
Posted By: Kpmsak — 20 Aug 2009 at 1:25am
Patb, can you send me this zip file too?
Sak
Posted By: spull11 — 31 Aug 2009 at 10:26am
Hi Patb
Could you please, send me the files?
Posted By: vhan568 — 7 Sep 2009 at 12:23am
Can you also send it to me please? thanks in advance vhan568@yahoo.comEdited by vhan568 - 07 Sep 2009 at 12:24am
Posted By: CRHelp — 10 Sep 2009 at 6:50am
Hi PatB, was hoping you could send me the zip file mentioned in this forum "promptengine_calendar.zip".
Thanks Linda Edited by CRHelp - 10 Sep 2009 at 6:57am
Posted By: CRHelp — 10 Sep 2009 at 6:56am
Hi Dory
could you please send me promptengine_calendar.zip file that you received from patb.
thanks! Linda
Posted By: DoryL — 10 Sep 2009 at 7:02am
Hi Patb ,
would you be able to send me the file you mentioned to solve the calendar issue? It would be much appreciated!
thanks!
Dory
Posted By: DoryL — 10 Sep 2009 at 7:03am
Hi Linda,
I haven't received the file yet, if anyone has it, could they please send it to :
thanks!
Posted By: fengl — 9 Oct 2009 at 10:53am
Hi patb. Could you please send me the file as well. My email: fenglibo@hotmail.com. Thanks a lot!!!
Edited by fengl - 09 Oct 2009 at 10:54am
Posted By: taxair — 13 Nov 2009 at 3:36pm
could you send it to me as well. heluvatuff@gmail.com Edited by taxair - 13 Nov 2009 at 3:37pm
Posted By: sanjeevit4u — 11 Jan 2010 at 12:33pm
Hi Patb.... Could you send me that zip file to sanjeevit4u@gmail.com..Its Urgent I have some production issue with that calendar icon. Pl send me. Thanks
Posted By: sanjeevit4u — 11 Jan 2010 at 2:19pm
Could you send me zip file . Its urgent Pl send me to sanjeevit4u@gmail.com Many thanks
Posted By: adips — 21 Jan 2010 at 10:18am
hi path,
can you please send me the files.
Thanks
Arnel
arnelrsd@yahoo.com
Posted By: klundmark — 25 Jan 2010 at 2:10pm
Hello...I too am in need of the zip file...if someone can email it to me I would be forever grateful! kflundmark@gmail.com
Edited by klundmark - 25 Jan 2010 at 2:13pm
Posted By: beeker — 30 Jan 2010 at 9:19am
Can you please send me the files too. Thanks.
Posted By: oliver — 9 Mar 2010 at 12:33pm
Can you please send me the zip file please?
Posted By: richm — 6 Apr 2010 at 10:02am
Can you send me the file? richm@provinet.com Thanks!!
Posted By: ykcin — 18 Jun 2010 at 12:52am
Just undergone re-install of Crystal Reports XI and am encountering this issue for the first time. Struggling to find the required files via SAP support though...
Thanks in advance 
Posted By: sinva — 24 Jun 2010 at 10:03pm
Can you please send the file to me ??
Thanks.
Posted By: yosiweiss — 17 Nov 2010 at 10:57am
Can you please send the file to me as well?
Thank you.
Posted By: actuel — 16 Dec 2010 at 4:03am
Hi Patb, could you please send me the zip? my email is: adolfo@ahora.es
Posted By: zinzaba — 22 Jan 2011 at 7:49pm
I tried all over to find this file. The KB article has not been updated yet so no help there.
Please could someone send me the file too please (promptengine_calendar.zip)
zinzaba@gmail.com
Posted By: johny452 — 19 Apr 2011 at 11:28am
I spent 2 days searching for the solution but couldnt find anything. Please if anybody has the files. please email it to me @ johny452@hotmail.com
Posted By: davs — 1 Jun 2011 at 5:47pm
Hi guys, Encountering the same issue in prod. Could someone please send me the files at david.ratsamy@gmail.com? Appreciate it. Thanks and Regards, David.
Posted By: SteveB — 14 Jul 2011 at 11:29pm
Hi Patb,
Would you be able to send the .zip file to me? ( mail@stevenbenton.com) It's amazing how little there is on searching Google for this!
Many thanks,
Steve.
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