Export to PDF-CR XI
Printed From: Crystal Reports Book — Forum Name: Technical Questions
Posted By: dannact — 8 Mar 2016 at 6:43am
In CR XI, some of our customers have lost the PDF option when trying to export a report to pdf. Has anyone seen this and have a solution? The other export options are in the drop down list, just not PDF. This is happening on Windows 7 environments with our customers running our reports in run time mode. Any help is greatly appreciated. Please feel free to ask for additional details. Dan
Posted By: kevlray — 8 Mar 2016 at 7:17am
Do they have Adobe Acrobat reader installed? Sounds like the .dll is missing.
Posted By: dannact — 8 Mar 2016 at 7:32am
Yes. Acrobat reader is installed. We have checked and all necessary reader dll's are there as well as the export dll's for Crystal. We have this issue only at 2 customer sites. Our other customers are not having this issue, running the same version of CR and Windows 7.
Posted By: kevlray — 8 Mar 2016 at 9:43am
Not sure then. Can't say I have had this issue. The only other idea is a re-install Crystal Reports.
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