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rlivermore
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   Topic: Display latest record
Posted: 18 Dec 2014 at 6:34am |
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Running v10 Pro
Report has 6 fields, trouble ticket info, and works well except it displays all records for every ticket am trying to get it to display only the last recordID for each note.
Its broken up into 2 groups, ticketstatus and recordID with data displaying in recordID with detail and GF suppressed
I've tried using both of these options in the recordID group section expert - suppress
Not OnLastRecord & table maximum=(table) to no avail
Here's some sample data, trying to get it to only display the lastest ID for each ticket. In my example only display data for ID 7 and 4
Acct Name - Ticket - Rep - Date - Last modified - ID
ABC 111 John 12-16-14 12-17-14 7
ABC 111 John 12-16-14 12-16-14 5
XYZ 222 Sally 12-14-14 12-16-14 4
XYZ 222 Sally 12-14-14 12-14-14 3
XYZ 222 Sally 12-14-14 12-14-14 1
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rlivermore
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Posted: 18 Dec 2014 at 6:59am |
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Let me add, when I go with the OnLastRecord suppression option it hides all records, get a blank page. Whereas the maximum option doesn't appear to have any affect on the results
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lockwelle
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Posted: 19 Dec 2014 at 5:03am |
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OnLastRecord pertains to all records in your recordset, not to the group (which would be nice).
Typically, depending on the order of the items displayed, to get the first or last entry you display in the GH or GF...since it is pointing to that record.
In the example, if you want the largest ID, I would display the values in the GH and suppress the detail section...obviously, for the smallest id would be suppress the GH and Detail and displaying the GF.
HTH
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rlivermore
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Posted: 06 Jan 2015 at 11:43am |
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Thanks for the insight, unless I'm not understanding - it seems that I'm following the logic of displaying the data in the GH but its displaying all of records. Can you please expound on your thoughts of how I can display only the last record for each account?
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lockwelle
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Posted: 08 Jan 2015 at 12:11pm |
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if you want the last record, use the group footer..it is always on the last record of the group...
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rlivermore
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Posted: 09 Jan 2015 at 5:17am |
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Ok I got it working. I added "ticket" to the grouping and changed the records to display in this new group. Now I'm getting it display like I needed. But now I'm stuck on trying to display each status' ticket % sub total and grand total.
Example:
Acct Name - Ticket - Rep - Date - Last modified - Status
ABC 111 John 12-16-14 12-17-14 - New
XYZ 222 Sally 12-14-14 12-16-14 - New
Looking at the example the status total for NEW is 2 and would be some percentage of the overall total. But because "last modified" record is necessary for the report and its now suppressing all of the other records its throwing off the sub totals for each status.
In my previous example I showed account ABC with ticket 111 as displaying twice in the report so the sub totals for each status is counting both these records instead of just the desired single count.
I tried doing a count summary for the ticket field and show as a percentage in the status GF but that doesn't work
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lockwelle
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Posted: 09 Jan 2015 at 8:56am |
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so, using the simple example, would the percentage for ticket 111 be 40%, if so, you could use running totals or doing it as a variable, and compare the running total count to the total count.
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rlivermore
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Posted: 09 Jan 2015 at 9:07am |
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So there are multiple status' in the report, NEW, Open, Closed, Assigned to tech, Cancelled, etc...
Some have a single ticket number while others have over a hundred. If the report had the following records; NEW had 2, Open had 4, and Closed had 4 then NEW should be 20% of the total, while Open and Closed would be 40% of the total.
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lockwelle
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Posted: 09 Jan 2015 at 9:11am |
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ok, so it is summary by the status. If you know the complete set of status, you can still set up running totals or shared variables to count the number of entries and then report back as a percentage at the end of the group or the report.
shouldn't be too hard.
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rlivermore
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Posted: 12 Jan 2015 at 7:03am |
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I'm not familiar with shared variables but I setup this summary up:
field to summarize = ticket no
calculate summary = count
show as percentage
summary location = gf status
grand total count of ticket no
And its totals are off due to the counting issue
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