Error saving Crystal 2011 rpt to Enterprise
Printed From: Crystal Reports Book
Category: Crystal Reports 9 through 2020
Forum Name: Data Connectivity
Forum Discription: How to connect to data sources and export reports
URL: http://www.crystalreportsbook.com/forum/forum_posts.asp?TID=20057
Printed Date: 18 May 2024 at 4:45pm
Topic: Error saving Crystal 2011 rpt to Enterprise
Posted By: statey603
Subject: Error saving Crystal 2011 rpt to Enterprise
Date Posted: 26 Sep 2013 at 8:30am
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I am trying to Save a report to our BOE server using the Save As [Enterprise] option of Crystal Reports Developer 2011. This is a new implementation [server and clients] so we have definitely not ironed out all of the configuration details.
I have confirmed that I can log on to the server Central Mgmt Console.
When I attempt the Save As, I am specifying the same server/logon credentials in the [Log On to BusinessObjects Enterprsie] dialog that I use to get in via CMC, however; I receive the following error when I click OK.
Internal error: an unknown exception has occurred.
As tyou can see, the message is not very helpful.
I am assuming that something is not configured properly or not running on the server but I am not sure where to look.
I appreciate any assistance that can be provided.
Regards,
Bill
------------- -bill |
Replies:
Posted By: hilfy
Date Posted: 15 Oct 2013 at 10:01am
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Which version of BusinessObjects/Crystal Reports Server are you trying to connect to? Crystal 2011 will only connect to BO 4.0/CRS 2011.
-Dell ------------- Proviti, Data & Analytics Practice http://www.protiviti.com/US-en/data-management-advanced-analytics - www.protiviti.com/US-en/data-management-advanced-analytics |
Posted By: statey603
Date Posted: 16 Oct 2013 at 2:15am
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When I check Help-About in CMC I get the following:
SAP BusinessObjects Enterprise
Product: 14.1.0 © Copyright 2012 SAP AG. All rights reserved.
-------------------
from CMC Settings menu item:
------------- -bill |
Posted By: hilfy
Date Posted: 16 Oct 2013 at 3:33am
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Ok, you're on BO 4.1. I just verified from my laptop that I'm able to connect to 4.1 from Crystal 2011 - I'm on SP7 of CR2011. If you go to Help>>About in Crystal, which version are you running?
-Dell ------------- Proviti, Data & Analytics Practice http://www.protiviti.com/US-en/data-management-advanced-analytics - www.protiviti.com/US-en/data-management-advanced-analytics |
Posted By: statey603
Date Posted: 16 Oct 2013 at 3:42am
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The short-cut name is Crystal Reports 2011.
When I select Help-About, I get the following:
SAP BusinessObjects
CR Developer Version 14.0.4.738 RTM Product Type: Full ---------------------------------------------------------------------------
Question: How did you determine BO 4.1 from what I sent?
------------- -bill |
Posted By: hilfy
Date Posted: 16 Oct 2013 at 3:47am
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You're on SP4, which came out over a year ago. I would download and install the SP7 update from the Service Marketplace. SP 7 is fairly recent and came out at about the same time as BO 4.1.
I got 4.1 from the "14.1..." in the version. 4.0 is 14.0..., 3.1 is 12.1... -Dell ------------- Proviti, Data & Analytics Practice http://www.protiviti.com/US-en/data-management-advanced-analytics - www.protiviti.com/US-en/data-management-advanced-analytics |
Posted By: statey603
Date Posted: 16 Oct 2013 at 4:03am
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OK.
I found SP7. Sorry to pester you. Everything on their site is SAP or Business-This or that and very confusing. I found it via the [My Company's Software] option.
I downloaded and installed SP7.
Crystal Reports 2011 --> [Version 14.0.7.1147 RTM]
Same error trying to execute Save-As ENTERPRISE from CR2011.
Another question:
I am thinking this is a configuration issue on the server. Do you know what server/listening port needs to be specified in the Log on to BusinessObjects Enterprise dialog in the [Server] field when performing a Save As Enterprise from Crystal 2011? Should this match what I use when signing on to CMC [BO_SERVERNAME:6400]
------------- -bill |
Posted By: hilfy
Date Posted: 16 Oct 2013 at 5:46am
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Yes, this should match what you use for the CMC. However, 6400 is the default port, so you shouldn't need it in either place. But you can try and see if that will work for you.
-Dell ------------- Proviti, Data & Analytics Practice http://www.protiviti.com/US-en/data-management-advanced-analytics - www.protiviti.com/US-en/data-management-advanced-analytics |
Posted By: statey603
Date Posted: 16 Oct 2013 at 6:53am
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Thanks Dell. I can get in to CMS [with or without the 6400 port specified]but still get Internal Error: Unknown exception when I attempt to perform a Save-As [Enterprise] to my server when saving a report from Crystal Reports 2011. ------------- -bill |
Posted By: hilfy
Date Posted: 16 Oct 2013 at 6:57am
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At this point you'll probably have to open a support case with SAP on this. I'm not sure what the issue might be.
-Dell ------------- Proviti, Data & Analytics Practice http://www.protiviti.com/US-en/data-management-advanced-analytics - www.protiviti.com/US-en/data-management-advanced-analytics |
Posted By: statey603
Date Posted: 16 Jan 2014 at 8:19am
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One of my co-workers successfully connected to the Crystal Server and saved a report using Save-As-Enterprise from Crystal Rpts 2011 [Developer] on a PC that does NOT have Harvest software change manager [CA SCM Workbench Release 12.0.2] installed on it. Our current assumption is either a DLL or some sort of Port issue. The CA SCM application has some built-in Crystal Reports (BusinessObjects Enterprise) functionality (not used by us) but possibly impacting our Crystal Enterprise connectivity. That's all of the information that I have at this time, but will provide an update if/when I found out anything more. ------------- -bill |
Posted By: statey603
Date Posted: 31 Jan 2014 at 4:44am
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We figured this out.
The Enterprise connectivity problem between Crystal Reports 2011 [Crystal Developer] and the Crystal Server [BusinessObjects Enterprise BOE 4.0 SP04] was being caused by an installation of CA SCM Workbench 12.0.2 [aka Harvest Workbench] on our machines. There were DLL conflicts. The problem got resolved when we upgraded CA SCM Workbench to 12.5.
 ------------- -bill |