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Failed to load database information

Printed From: Crystal Reports Book
Category: Crystal Reports .NET 2003
Forum Name: Report Design
Forum Discription: The best way to design a report and problems you have encountered
URL: http://www.crystalreportsbook.com/forum/forum_posts.asp?TID=1212
Printed Date: 02 May 2025 at 11:59pm


Topic: Failed to load database information
Posted By: pritamdas24
Subject: Failed to load database information
Date Posted: 22 Aug 2007 at 6:42am
Hi
i am using CR XI and Oracle.
i have  published some reports and that is working fine.
now i  am trying to publish the reports with a different database name and user name.
so  i am publsihing theough ADMIN JAVA LUNCHPAD option.i am using CUSTOM option and giving the new database information in the database tab of process tab.
then i am trying to view the report by clicking Preview button there ,it gives me the error "Failed to load database information"
please help me


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Regards
Pritam


Replies:
Posted By: hilfy
Date Posted: 28 Aug 2007 at 7:47am

Are you using BusinessObjects or Crystal Server to publish your reports?

In either case, the machine where the reports are published must have access to the database.  Have you checked the tnsnames on the report server to determine whether the correct entry is there for your database?  If so, try using tnsping to see if the server can "see" the database. 
 
-Dell


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Proviti, Data & Analytics Practice
http://www.protiviti.com/US-en/data-management-advanced-analytics - www.protiviti.com/US-en/data-management-advanced-analytics


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